viv888 is committed to protecting your personal data with the highest standard of care. This Privacy Policy explains precisely what information we collect, why we collect it, how we use and safeguard it, and what rights you hold as a user of our platform.
Effective Date: 1 January 2026Every byte of data transmitted between your device and the viv888 platform is protected by bank-grade SSL encryption at all times.
viv888 never sells, rents, or trades your personal information to third-party marketing companies or data brokers. Your data is yours.
You have the right to access, correct, export, and request deletion of your personal data at any time by contacting our support team.
All personal data is stored in secured, access-controlled data centres with redundant infrastructure and regular security audits.
We use only essential and analytical cookies to operate the platform effectively. Our cookie use is fully documented in Section 8 of this policy.
You decide what promotional communications you receive. Opt-out from marketing emails at any time through your account settings or by contacting support.
This Privacy Policy ("Policy") is issued by viv888 ("we", "us", "our") and governs the collection, processing, storage, and transfer of personal data obtained from individuals ("you", "the Player", "the User") who access or use the viv888 online gaming platform at https://viv888.cam (the "Platform").
viv888 operates as an online gaming and sports betting platform targeting players in Indonesia. This Policy applies to all visitors to the Platform, registered account holders, applicants who begin but do not complete account registration, and individuals who interact with viv888 through any other channel, including our customer support service.
By accessing the Platform, creating an account, or otherwise engaging with our services, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.
This Policy should be read in conjunction with our Terms & Conditions, which together constitute the complete legal framework governing your use of viv888.
viv888 adheres to the principles of data minimisation, purpose limitation, and storage limitation. We collect only the personal data that is genuinely necessary to operate the Platform and deliver our services to you safely and fairly.
viv888 collects and processes the following categories of personal data, depending on how you interact with the Platform:
The majority of personal data we hold is provided directly by you during the course of your relationship with viv888, including at the time of account registration, KYC document submission, deposit or withdrawal requests, participation in promotions, and communications with our customer support team.
We automatically collect certain technical and behavioural data when you access and use the Platform. This includes data collected via cookies and similar tracking technologies (see Section 8), server-side logging of IP addresses, device fingerprinting for security purposes, and analytics tools that help us understand how Players navigate the Platform.
In limited circumstances, viv888 may receive personal data about you from third-party sources, including:
viv888 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and identity verification | Performance of a contract; legal obligation (KYC compliance) |
| Processing deposits and withdrawals | Performance of a contract |
| Fraud prevention and security monitoring | Legitimate interests; legal obligation |
| Sending account-critical notifications | Performance of a contract; legitimate interests |
| Sending promotional and marketing communications | Consent (withdrawable at any time) |
| Platform analytics and performance improvement | Legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interests |
| Retention of transaction records | Legal obligation (compliance and audit requirements) |
Where we rely on consent as our legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications, contact us at [email protected].
viv888 uses the personal data we collect exclusively for the purposes set out below. We do not use your data for any purpose incompatible with those stated here without first obtaining your explicit consent.
We use your identity and contact data to create and manage your viv888 account, authenticate your logins, process deposits and withdrawals through your nominated Indonesian bank accounts and e-wallets, apply bonuses, and maintain accurate records of your gaming activity.
We process your KYC documentation — including your KTP, proof of address, and selfie verification — to confirm that you are at least 21 years of age and a resident of Indonesia, in accordance with our eligibility requirements and our obligations under internationally recognised compliance standards.
Technical data, including your IP address, device identifiers, and login history, is used to detect and prevent fraudulent account activity, unauthorised access, money laundering, and violations of our Terms & Conditions. This includes real-time risk scoring of transactions and the use of automated fraud detection systems.
We use your contact and account data to respond to support requests, resolve disputes, and communicate material account information. All support interactions are logged for quality assurance and training purposes.
viv888 uses gaming activity data to monitor for signs of problem gambling behaviour. Where our systems detect unusual patterns — such as rapid session escalation, repeated failed withdrawal attempts, or self-exclusion requests — we may proactively intervene to offer support tools or restrict account activity in line with our Responsible Gaming commitments.
Where you have provided your consent, we use your contact data to send you information about promotions, bonuses, seasonal events — such as Idul Fitri specials, Ramadhan campaigns, or Chinese New Year offers — and new features on the Platform. You may withdraw this consent at any time.
Aggregated and anonymised technical and behavioural data is used to analyse Platform performance, identify usability issues, improve game offerings, and optimise the overall player experience. This data is processed in a form that does not identify individual users.
viv888 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited, specific circumstances described below, and only to the extent strictly necessary for the stated purpose.
To process your deposits and withdrawals, we share the minimum necessary financial data with our authorised payment partners, including Indonesian domestic bank transfer networks servicing BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon, and e-wallet operators including OVO, DANA, GoPay, ShopeePay, and LinkAja. These providers are contractually bound to handle your data securely and solely for the purpose of processing your transactions.
KYC documentation submitted to viv888 may be shared with accredited third-party identity verification providers to assist in confirming your identity and age. These providers operate under strict data processing agreements and are prohibited from retaining or using your documents for any purpose beyond verification.
Game session data — including bet amounts, game type, and session duration — is shared with our licensed game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) for the purposes of game operation, result verification, and jackpot management. These providers do not receive your identity or contact data unless specifically required for a jackpot prize claim.
viv888 may disclose your personal data to law enforcement authorities, regulatory bodies, or other competent public authorities where we are legally required to do so, where disclosure is necessary to prevent or investigate suspected fraud or financial crime, or where required to protect the rights, safety, or property of viv888, its employees, or other Platform users.
In the event of a merger, acquisition, restructuring, or sale of all or part of viv888's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users of any such transfer and the data protection arrangements that will apply thereafter.
All third parties with whom viv888 shares personal data are required to enter into data processing agreements that impose security standards and usage restrictions consistent with this Privacy Policy. We conduct periodic reviews of our third-party data processors to ensure ongoing compliance.
viv888 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or to meet our legal, regulatory, and compliance obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account identity data (KTP, selfie, proof of address) | 5 years from account closure | AML compliance obligation |
| Financial transaction records | 5 years from transaction date | Legal and audit obligation |
| Gaming session and bet history | 3 years from account closure | Dispute resolution; legitimate interests |
| Support communications | 2 years from last interaction | Legitimate interests; quality assurance |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal obligation (proof of consent) |
| Technical / log data | 12 months from collection | Security monitoring; legitimate interests |
| Self-exclusion records | Permanently retained | Responsible gaming obligation |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences, maintain your session, and gather information about how you interact with the Platform. viv888 uses cookies and similar technologies (including local storage and session storage) to operate the Platform effectively and improve your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Maintain your logged-in session, enable secure transactions, and support core Platform functionality. Cannot be disabled without disrupting the service. | Session / up to 24 hours |
| Functional | Remember your language preferences, display settings, and last-visited game categories to personalise your experience. | Up to 30 days |
| Analytical | Collect anonymised data about how users navigate the Platform to help us identify usability issues and improve performance. | Up to 12 months |
| Security | Store encrypted device fingerprint tokens to detect suspicious login attempts and protect your account from unauthorised access. | Up to 90 days |
You may manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will prevent the Platform from functioning correctly and may prevent you from logging in or completing transactions. Detailed guidance on managing cookies is available through your browser's help documentation.
viv888 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes, but is not limited to, the following controls:
Notwithstanding the above, no system is entirely immune to security risks. viv888 cannot guarantee absolute security of your data and encourages all Players to use a strong, unique password for their viv888 account and to enable available MFA options.
As a user of the viv888 Platform and a data subject under applicable privacy principles, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with your account username, a clear description of your request, and a copy of your identity document for verification purposes.
Request a copy of all personal data viv888 holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data we hold about you without undue delay.
Request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to legal retention obligations.
Request that we restrict processing of your data while a dispute is being resolved or while you contest its accuracy.
Request a structured, machine-readable export of personal data you have provided to us directly, where technically feasible.
Object to processing of your data based on our legitimate interests, including profiling for marketing purposes.
Request human review of any significant decision made about you solely through automated processing, including fraud risk assessments.
Withdraw consent for marketing communications or any other consent-based processing at any time with immediate effect.
viv888 will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day window.
The viv888 Platform is strictly intended for individuals aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered an account or submitted personal data to viv888, please contact us immediately at [email protected]. Upon confirmation, we will promptly delete the relevant account and all associated personal data.
viv888 employs age verification as part of its KYC process and uses technical controls to detect and reject registration attempts that indicate an applicant may be under the minimum age. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.
viv888 primarily processes and stores personal data within secure data centre infrastructure. Some of our third-party service providers — including game software suppliers, identity verification services, and analytics platforms — may process data in countries outside Indonesia. Where such international transfers occur, viv888 ensures that appropriate safeguards are in place, including:
By using the viv888 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Indonesia as described above, subject to the safeguards set out in this section.
The viv888 Platform does not contain links to external third-party websites. All content, games, and services are provided directly by viv888 or by licensed third-party providers operating within the Platform environment under contractual data protection obligations.
Game software embedded within the Platform (provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and similar certified studios) operates within isolated technical environments. These providers receive only the minimum session data necessary to operate the game and deliver results. They do not have access to your full identity profile, financial records, or contact details.
viv888 is not responsible for the privacy practices of any entity that operates independently outside the Platform. If you choose to interact with any external service linked to or mentioned on the Platform, we recommend reviewing that entity's privacy policy before sharing any personal information.
viv888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the evolution of the Platform. When material changes are made, we will provide notice via email to your registered address and a prominent notice on the Platform, at least 7 days before the changes take effect.
The "Effective Date" displayed at the top of this page will always reflect the date of the most recent revision. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must cease using the Platform and may request account closure by contacting our support team.
We encourage you to review this Privacy Policy periodically. Previous versions are available upon request by contacting [email protected].
If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which viv888 handles your personal data, please contact our Data Protection team using the details below. We treat all privacy-related enquiries with the highest priority and commit to a substantive response within 48 hours.
Email: [email protected]
Please include your registered username, a clear description of your query or complaint, and a brief statement of the personal data concerned. This will help us investigate and respond to your request as efficiently as possible.
If you are not satisfied with viv888's response to a privacy-related complaint, or if you believe that your personal data is being processed in a manner inconsistent with this Policy, you are entitled to escalate the matter to viv888's internal Data Privacy Review Panel. Submit escalations in writing to [email protected] with the subject line "Privacy Escalation" along with your original complaint reference number. The Review Panel will issue a final written determination within 14 business days of receiving the escalation.
For additional guidance on your rights or general information about data protection principles, we recommend consulting internationally recognised resources such as those published by the International Association of Privacy Professionals (IAPP).
Our support team is available around the clock to address any concerns about how viv888 handles your personal data. You can also explore our Terms & Conditions or visit our FAQ for further guidance.
viv888 combines enterprise-grade encryption, rigorous KYC compliance, and transparent data practices to deliver a platform Indonesian players can trust. Read our full Terms & Conditions to understand the complete framework governing your account.